K-Beauty Makeup FAQ
Questions? Check out our FAQ section.
Orders & Purchases
Are the products authentic?
Are the products authentic?
Yes. Every product we sell is 100% authentic and sourced directly from South Korea. We do not carry replicas or unauthorized reproductions.
Do you accept returns?
Do you accept returns?
Because our products ship directly from South Korea, we're unable to accept returns or offer refunds once an order has been placed. If you need to cancel, contact us within 24 hours of purchase at buykbeautymakeup@gmail.com and we'll do our best to accommodate you.
How come other websites sell the same products at lower prices?
How come other websites sell the same products at lower prices?
We price our products to stay competitive while covering a significant portion of shipping costs on your behalf. If you see the same product listed elsewhere for significantly less, we'd encourage caution — unusually low prices are often a sign of counterfeit goods.
Do you sell K-Beauty products that aren't listed on your website?
Do you sell K-Beauty products that aren't listed on your website?
Yes. If there's a specific product you're looking for, reach out and let us know — we're always looking to expand our catalog based on customer requests.
What makes K-Beauty Makeup different?
What makes K-Beauty Makeup different?
We source every product directly from South Korea and don't hold any inventory in the U.S., which allows us to guarantee authenticity. We also subsidize a significant portion of shipping costs and donate a portion of our profits to charity.
Do you price match?
Do you price match?
We don't offer price matching. Our prices already reflect a significant shipping subsidy, and matching lower prices found elsewhere isn't something we're able to do while maintaining that guarantee of authenticity.
Shipping & Tracking
What are your shipping costs?
What are your shipping costs?
We cover a significant portion of shipping costs on every order, and shipping is free for customers in the continental United States. If you're located elsewhere and would like to place an order, contact us for a shipping quote.
Do you offer expedited shipping?
Do you offer expedited shipping?
At this time, we only offer standard shipping. Since orders ship internationally from South Korea and pass through customs, transit times can vary regardless of shipping speed.
Do you ship internationally?
Do you ship internationally?
We currently ship to most of the United States, excluding some islands and remote locations such as Puerto Rico and Guam. If you're located outside the continental U.S. and would like to place an order, contact us and we can provide a shipping quote.
How long does shipping usually take?
How long does shipping usually take?
Since your order ships directly from South Korea, delivery times vary depending on customs processing. We work closely with our shipping partners to get every order moving as quickly as possible, and we appreciate your patience.
What happens if my products arrive damaged?
What happens if my products arrive damaged?
Please contact us within 24–48 hours of delivery with photos of the damaged item and packaging. Our products are carefully packed in South Korea before shipping, but in the rare case something arrives damaged, we'll work with you to make it right.