K-Beauty Makeup FAQ
Questions? Check out our FAQ section.
Orders & Purchases
Are the products authentic?
Are the products authentic?
Yes! We provide HIGH-QUALITY KOREAN BRANDS and PRODUCTS. All of the products we sell are 100% authentic, guaranteed. Our Korean items are sourced directly from South Korea :)
Do you accept returns?
Do you accept returns?
No. We're so sorry. Since our products are shipped from Korea, we cannot provide you with refunds or returns once you purchase the items. If you email us within 24 hours of placing your order, we may be able to cancel the order. Please contact us at buykbeautymakeup@gmail.com. :)
How come other websites sell the same products at lower rates?
How come other websites sell the same products at lower rates?
We guarantee our products are 100% authentic/genuine. We priced our K-products at very reasonable rates and subsidized a portion of your shipping costs. Some online stores often provide fake items, and the prices might be less than ours. We would rather have more people use genuine K-beauty products than purchase imitation products for less. Wouldn’t you want to use genuine K-beauty products that are priced well than buy cheaper products not knowing if they are fake?
Do you sell K-Beauty Products that aren't on your website?
Do you sell K-Beauty Products that aren't on your website?
Oh yes, we do! Let us know what products you like and we'll add them to the list.
What makes K-Beauty Makeup USA special?
What makes K-Beauty Makeup USA special?
K-Beauty Makeup is quite special! First, we sell only 100% authentic Korean products that are directly sourced from South Korea. We do not store any inventory in the United States. Second, we donate a portion of our profits to charity! Third, we have significantly subsidized your shipping costs, so you don’t have to pay these costs. Shipping products from Korea to America is …expensive! Fourth, we did our best to price the products to compete in the Korean makeup online market. Please be aware of Korean items that are too low cost. If it sounds too good to be true, it may be FAKE!
Do you price match? I found cheaper prices on Amazon and other sites.
Do you price match? I found cheaper prices on Amazon and other sites.
No, we don’t. We’ve lowered our prices as much as possible. You may find better deals, but be wary and validate if those Korean products are 100% genuine and from South Korea. Have you heard of cases where companies sold fake Korean products? People bought the items for less and then had allergies and other issues. When we conducted our research and priced out products, we couldn’t figure out how some online sites were selling products much lower than the manufacturing costs! (They may be fake!!)
Can we return products we don't like?
Can we return products we don't like?
Although we would love to, you cannot return any products. K-Beauty products come directly from South Korea. We appreciate your understanding.
When will I receive my product?
When will I receive my product?
We cannot give you a definitive answer. We are doing our best to mail your product from Korea. It does take a little skip and a jump across land and water. We hope you like the products you purchased!
Shipping & Tracking
What are your shipping costs?
What are your shipping costs?
We subsidized a huge portion of your shipping costs. Shipping is free for US mainland customers. If you want to purchase K-Beauty items with us and live someplace else, please contact us!
Why is there only economy shipping rates?
Why is there only economy shipping rates?
Since the products are coming from South Korea, there's no guarantee that your order will arrive in less than a week. Your items will need to go through customs, but don't worry! We work with the manufacturers to ensure your products are shipped right away.
Why are you only selling K-Beauty products to the USA (not including islands and some locations)?
Why are you only selling K-Beauty products to the USA (not including islands and some locations)?
We are from the USA, and we LOVE korean makeup and skincare products! This is our love project, and we hope you will come to love K-Beauty and take advantage of our great rates. We are only offering K-Beauty products to most states in the USA (not including islands, Puerto Rico, Guam, and other locations). Shipping costs are really high, and if you want purchase products from us, contact us. We will send you a tailored invoice. We will have to calculate the shipping costs for your country.
Why are my products taking a long time?
Why are my products taking a long time?
We TOTALLY understand. We feel you. Since the K-Beauty products are shipped from South Korea, please note that your products must come to the USA and Canada (boat, plane, etc.) and go through customs. Please, please understand. We want your products to arrive ASAP. We'll do our best!
What happens if my products arrive damaged?
What happens if my products arrive damaged?
LET US KNOW ASAP! Send us pictures and any documentation. Please note that there’s a team in South Korea that personally packs your products. They make sure the items are not damaged. Since your products arrive by boat, plane, etc., there may be times when your products might get damaged during transit. We will work with the packagers to find a way to replace your product.
NOTE: You have 24-48 hours to inform us when your products arrive. Any time after that, we cannot assist you.